CANCELLATION POLICY AND OTHER FEES

Cancellation Fees

  • $5 Fee                 Driver in route to your pickup location.
  • $10 Fee               Driver has arrived at your pickup location in Downtown Center.
  • $20 Fee               Driver has arrived at your pickup location 7+ miles out of Downtown Center.  
  • Full Trip Price     Driver in route to a ride 15+ miles outside of Downtown Center will be the full price of the trip.


Waiting Fees

  • $5 Fee                 Driver waits 10 minutes
  • $10 Fee               Driver waits 15 minutes
  • $20 Fee               Driver waits 15-30 minutes
  • $30 Fee               Driver waits 30+ minutes
 
Cleaning Fee 
  • $75-500 fee        Cleaning costs associated with vomit inside the vehicle or on the exterior will result in a charge to the rider’s account that booked the trip. The fee will be dependent upon the cost to clean the vehicle. 
 
Pet Damage Fee
  • $50-$200           Any tears or scratches to seats, excessive shedding, or mess left behind from an animal will result in a fee dependent upon the significance of the damage. 
 

FREQUENTLY ASKED QUESTIONS

Can I cancel a scheduled ride without being charged a fee? 

Yes! As long as the drive has not started driving towards your pickup location, you will not be charged any fees. 

I had an emergency and forgot to cancel my ride.

While we understand life happens, a cancellation fee will still be charged to ensure.

Can I travel with my service animal or pet?

Domesticated animals are welcome on Earth (leave the lions and monkeys at home). We recommend bringing a blanket or towel to minimize shedding left behind and damage to the interior of the vehicle.