CANCELLATION POLICY AND OTHER FEES
- $5 Fee Driver in route to your pickup location.
- $10 Fee Driver has arrived at your pickup location in Downtown Center.
- $20 Fee Driver has arrived at your pickup location 7+ miles out of Downtown Center.
- Full Trip Price Driver in route to a ride 15+ miles outside of Downtown Center will be the full price of the trip.
- $5 Fee Driver waits 10 minutes
- $10 Fee Driver waits 15 minutes
- $20 Fee Driver waits 15-30 minutes
- $30 Fee Driver waits 30+ minutes
- $75-500 fee Cleaning costs associated with vomit inside the vehicle or on the exterior will result in a charge to the rider’s account that booked the trip. The fee will be dependent upon the cost to clean the vehicle.
Pet Damage Fee
- $50-$200 Any tears or scratches to seats, excessive shedding, or mess left behind from an animal will result in a fee dependent upon the significance of the damage.
FREQUENTLY ASKED QUESTIONS
Can I cancel a scheduled ride without being charged a fee?
Yes! As long as the drive has not started driving towards your pickup location, you will not be charged any fees.
I had an emergency and forgot to cancel my ride.
While we understand life happens, a cancellation fee will still be charged.
Can I travel with my service animal or pet?
Domesticated animals are welcome on Earth (leave the lions and monkeys at home). We recommend bringing a blanket or towel to minimize shedding left behind and damage to the interior of the vehicle.